FAQs

Is delivery free?
Yes, delivery is FREE for all orders within Singapore—no minimum order required!
How long does delivery take?
Please allow up to 4 business days for your order to arrive (excluding public holidays). You’ll see the estimated delivery time at checkout.
How will I know when my order has shipped?
Once your gift set has been shipped, we’ll send you an email with the tracking number.
Can I get next-day delivery?
Yes, we can arrange "NEXT-DAY EXPRESS delivery" for an additional $15. We understand last-minute gifting happens, and we’re here to help!
Will the gift set include a receipt or invoice?
No worries! We don’t include any receipts or invoices in our parcels.
How will the gift set be packaged if it’s sent as a gift?
The gift set will be placed inside an external box to keep it safe and secure.
Can I see photos of the gift set before it ships?
Of course! Just DM us on Instagram or email us with your order number, and we’ll send photos of your gift set before it goes out.
Can I self-collect my order?
Unfortunately, we don’t offer self-collection at this time.
Can I make changes to my order?
If you need to make changes, please contact us within 3 hours of placing your order. We work quickly to prepare your gifts!
Do you ship internationally?
Currently, we only ship within Singapore.
How do I care for the wooden clips and teethers?
Clean them with a damp cloth and a small amount of mild soap. Avoid submerging them in water to prevent damage. A care instruction card will be included with your purchase.
Can I sterilise the pacifier clips?
No, please don’t sterilise them. Both wood and silicone are naturally antimicrobial. Wipe them clean with a damp cloth and soapy water. Avoid soaking, as the wood may swell or crack.
What should I do if I receive the wrong item?
We’re so sorry! Please email us at hello@heymomo.co, and we’ll fix the issue right away.
How can I contact you?
The best way to reach us is by email at hello@heymomo.co or through Instagram DM at @heymomo.co.